Refund policy
Last updated: October 24, 2026
Certifiix programs are non-refundable. They are digital content: when you order, you ask for access as soon as your payment is confirmed and you expressly waive your right of withdrawal (article L221-28, 13° of the French Consumer Code).
What is not refunded
- Changing your mind after purchase.
- Lessons you did not follow or access you did not use.
- Failing the final exam, or an exam cancelled for fraud.
- An account suspended for breaching the terms.
- Choosing the wrong program or cohort at purchase. Write to us anyway: we will try to move you to another cohort if a place is free.
The only cases we refund
- Cohort cancelled by Certifiix: you choose between moving to another cohort and a full refund.
- No access because of us: if we cannot give you access to the program you bought and do not fix it within a reasonable time, we refund you in full.
- Double payment: a payment charged twice for the same place is refunded.
Refunds go back to the payment method you used, within 14 days of our agreement.
Contact us
Open a request on certifiix.com/support with your registration reference (it is in your confirmation email).